Call 999 or go to A&E ONLY if it's a life-threatening or critical emergency.
Generally, you should visit A&E or call 999 for life-threatening emergencies, such as:
- loss of consciousness,
- pain that is not relieved by simple analgesia,
- acute confused state,
- persistent, severe chest pain, or
- breathing difficulties.
When it's less urgent then 999
Call 111 - the new NHS telephone service being introduced to make it easier for you to access local health services. You can ring 111, 365 days a year, to reach a full range of local health services, including out of hours, doctors, community nurses, emergency dental care and late opening chemists.
They will assess your symptoms and guide you to the right local service including 999 if appropriate.
It's free to ring from landlines and mobile phones.
For more info about the NHS 111 Service, please click on the NHS 111 tab above.
Doctors emergency line
If you telephone the surgery between 8am-8.30am, 6pm-6.30pm or when we are closed for training, you will be put through to the "doctors emergency line". The staff at the doctors' emergency line have an emergency contact number for the practice Duty Doctor, so the Duty Doctor will still contact you about any urgent problem, and will arrange for you to come to the surgery if you need to be seen, even though the phone lines are not open.
For routine matters, the "doctors emergency line" will advise you when the Practice will re-open for normal service, and ask that you ring again when we are open.
Out of hours service
When the the practice is closed (6.30pm and 8.00 am, weekends and Bank Holidays) please use the NHS 111 service. For more information about the 111 service please click on the NHS 111 tab above.
If you ring the surgery between 6.30pm and 8.00 am, at the weekend or on Bank Holidays, you will automatically be connected to the 111 service.
The 111 service can help you access the Out of Hours GP service if that is the most appropriate option for you.